Refund policy

100% Satisfaction Guarantee Terms and Conditions

If for any reason you aren’t fully satisfied with your printed piece, we will either reprint it or provide a refund, with the following terms and conditions:

  • Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS or FedEx.
  • We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
  • Maximum refund per order or customer is $2500. The only remedy for problems with orders over $2500 is reprinting of the order to correct product defects.
  • This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
  • This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Durable Digital Print is not liable for U.S. Postal Service errors, including loss or delay.